- What’s the difference between a “Wireless Link” and “Cordless Link for Credit Card terminals”?
The two are very similar except that the remote unit of the former is powered by PCs or credit card terminals thru its USB cable and the latter is powered by a separate power adapter. Also, the Cordless Link for Credit Card terminals is designed specifically for credit card terminals so that it may not function as well as a Wireless Link for PC or laptop applications in some very rare occasions (less than 1% of time).
- Will the Cordless Link for Credit card terminals work for all credit card terminals on the market?
Yes, it should work with ANY dial credit card terminal on the market, currently or in the future. It does not require any special download either.
- Can I share my Cordless Link for Credit Card terminals with several credit card terminals at the same time?
NO. For security reasons, the device is designed as a one-to-one communication link. It can only talk to its intended target and others will not be able to “sniff” its wireless communication either.
- If I use two units of Cordless Link for Credit Card terminals, do I need two phone lines?
No, As a matter of fact, you can share one telephone line for as many as 10 units of Cordless Link for Credit Card terminals. However, when one of the links is in use, all others will get a busy dial tone. It’s just like sharing multiple telephones with a single phone line.
- Is your Cordless Link a gateway like a Wi-Fi router?
No. A Wi-Fi router is. Cordless Link is not.
A Wi-Fi router is a gateway. It usually detects (or receives) signals from any adapter around it and routes the signal to another adapter or another router, where it enters the “cyber space”. Not only that, a router also processes the data it receives. It does encryption and decryption. A Wi-Fi adapter also processes the data. It processes the data into a “package” form and then adds a header, which tells the router where the signal will go to. It also does encryption and decryption on the data.
Our device, on the other hand, is not a gateway. It does not direct the signal to go anywhere except to the credit card processor’s gateway. It does not have any choice. It does not receive many signals. It receives only one signal from its companion device. Nor does it do anything to the signal. It does not package the data, nor does it do any encryption or decryption. It does purely transmission. It does not process the data nor does it store any data. Ours is more like a printer than a router.
The only thing it does, if you want to find a needle in the hay, is that it monitors the communication. It makes sure it is talking to a friend rather than a foe. If it is not talking to a friend, it cuts off and switches to another frequency instantly, as dictated by FCC Part 68. Most other electronic devices are certified only under Part 15. Ours is certified under FCC Parts 15 and 68.
- Are my communications via the Cordless Link for Credit Card terminals secure and private?
Yes. It is very secure. Click
here to see the security measures in comparison to other technologies.
- Is your device PCI compliance?
Similar to Wi-Fi, you need to use a certified terminal. Our device does not store any data nor will it process any data, therefore it does not have security issue except for the interception of the data during the transmission process. However, legally it is impossible to “sniff” the transmission data as FCC Part 68 dictates that any two devices operate in this band cannot share the same frequency. In addition, our device does use the patent-protected Lock-In™ technology which makes it practically impossible to sniff the transmission signal.
- Over what distance can I expect the Wireless Link to operate?
It's the same as a cordless phone. It should reach about 200 to 300 ft in most homes and stores. It reaches further than 802.11 or Wi-Fi. It is possible to reach longer disctance if special arrangements are made. Please contact the company for more info about this.
- What connection speed can I expect?
You should get the same speed as you normally do with your wired connection.
- If I own a Cordless Link for Credit Card terminals, are other charges required in order to use it?
No. There are no subscription charges or extra costs.
- Must I notify my credit card processor that I'm using the Cordless Link for Credit Card terminals?
No. Just set it up and you can use it immediately.
- I have a room in my store that I would like to use my computer on dialup Internet service but there are no telephone jacks in this room. Will I be able to use my credit card terminal in this room if I purchase your product?
You will be able to use your credit card terminal in the room without telephone jacks by using our Cordless Link for credit card terminal.
- Can I disconnect my phone service if I purchase your product?
You will need to have telephone service when using the Wireless Link.
- If I am online with my credit card terminal with the Wireless Link, can I use the telephone on the same telephone line?
Typically with dialup service, you cannot use the telephone on the same telephone line when you are using your credit card terminal. The Cordless Link does not provide this capability.
- Does your product work with DSL Internet service?
The Cordless Link does not currently work with DSL Internet service.
- Does your product work with broadband cable TV Internet service?
The Cordless Link does not currently work with broadband cable TV Internet service.
- Does your product work with cellular phone service?
The Cordless Link does not currently work with cellular phone service.
- Can I use your product without a telephone line?
You must have a telephone line and dialup Internet service to use the Wireless Link.
- Can I use your product in my car while I am traveling?
You will not be able to use the Cordless Link in your car when you are traveling. The Cordless Link plugs into a standard telephone jack and a 110 volt electric outlet which is not located in a car.
- Does your product work at hotels?
The Cordless Link will work in any hotel where you can access dialup Internet service.
- Does your product work overseas (Europe, Asia or South America)?
(Europe, Asia or South America) Our initial product release was designed for North American standards. However, we may develop an International application of our product in the future.
- Will the Cordless Link work with my operating system and current software?
Yes. The Cordless Link works with all operating systems. If you can currently log into with a direct wire connection, you can use the Cordless Link. No driver installation or other software changes are necessary.
- I have a very old credit card terminal, will it still work?
The Cordless Link works without adjustment with all present and historical credit card terminals, including everything from using 300 bps Hayes products to those based on V.34, V.32bis, V.32, V.22bis, V.22, V.90/92 modem protocols. Also, no adjustment is required to move the Wireless Link from connection to a hardware-based modem on an MS-DOS machine to a software-based modem.
- How do microwave ovens, cordless phones or other potential interference sources affect the Wireless Link?
Microwave ovens and many cordless phones operate at frequencies higher than the 900 MHz frequency used by the Cordless Link, which therefore is not sensitive to them. Other 900 MHz devices, such as some cordless phones or a second Cordless Link, should be kept three feet away in order to avoid interference. Just as cordless phones do, the Cordless Link minimizes this problem by automatically shifting communication frequency.
- 802.11 WiFi suffers from weak and dead spots in its coverage area. How about the Wireless Link?
The Cordless Link works at least as well as WiFi in difficult environments. Indeed, you may find that the Cordless Link works perfectly well for you in environments in which WiFi fails. The Cordless Link's microwave radio is narrow-deviation FM (frequency modulated) and operates at 900 MHz rather than at a higher frequency. Narrow deviation concentrates the Cordless Link's power for better signal-to-noise ratio. FM, as opposed to AM, rejects variations in signal amplitude (as you may have noticed in switching between noisy AM and quiet FM signals on your car radio). As explained above, the 900 MHz band is immune to several potential interference sources. And finally, the relatively long wavelength of the Cordless Link's 900 MHz signals allows them to diffract around many obstacles, thus providing more uniform coverage.
- I've damaged or lost one unit of the matched set. What do I do?
Please email a description of the problem to Nebo Wireless (support at nebowireless.com). We are happy to give you a quote, though the cost of repairing and shipping is generally more than the price of a new Cordless Link set.
- What type of modem dialing does Cordless Link for Credit Card terminals support?
Tone dialing. It won't work with pulse dialing.
- I have two phone lines in my home. Both lines are available via a single jack. How do I use your product in this case?
Use the switch on the side of the base unit to choose whichever line you want to use with the Cordless Link for Credit Card terminals.
- What is the size and weight of the Wireless Link?
Base Unit: 4.1 x 1.2 x 3.5 inches, 5.3 ounces
Remote Unit: 0.4 x 1.4 x 3.1 inches, 2.1 ounces
Power Adapter #1: 1.5 x 2.2 x 2.2 inches, 4.8 ounces
Power Adapter #2: 1.8 x 2.6 x1.5 inches, 12.7 ounces